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Shipping and Returns

 

Shipping Time
At end of each weekly campaign all our orders go to print and production.

Orders are shipped out to customers within 7 days from the end of each campaign. During this time we also give your £5.00 donation to the charity on your behalf, it also allows us to print only what has been ordered.

In the unlikely event there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

If at the end a ‘featured campaign’ we have not reached our minimum print and production number for that limited edition design, we reserve the right to refund in full anyone who has purchased a t-shirt during that campaign.

Royal Mail: If customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If your customer is not in when their parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to your account for the return service. See below for charges

Southern Ireland
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International

Rest of World
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International

To return or exchange a Zoozoo2 item simply follow the steps below:

If your clothing item doesn’t fit, please send it back to us within 30 days of purchase, we will then send you a replacement  at no additional cost to you.

If your new size request is not available, we will refund the full amount less the £5.00 charity donation associated with the order as this will already have been poised onto the charity.

If a customer returns an item because they don’t want it and they want an exchange the redelivery charges apply.

If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them.

If an item is returned and found not to be faulty. Your account will be charged postage to return the item to them.

Cancelled Orders
If an order is cancelled after dispatch the full delivery costs will not be refunded.